LifelongLearning.London
Definitions
The terms “Lifelong Learning London”, “LifelongLearning.London”, “we”, “us” and “our” refer to a multi-borough partnership of adult and community learning services across London, delivered through a shared marketing campaign.
This campaign is co-ordinated and managed by West Creative Ltd, who operate the LifelongLearning.London website and associated marketing activity.
Depending on how you interact with us:
- West Creative Ltd acts as the primary data controller for this website and campaign activity
- Partner organisations (local authority adult learning services) may act as independent data controllers for any data they receive directly (for example, enquiries or referrals)
The terms “you”, “your” and “yours” refer to any user of this website.
“Personal Data” means any information that can identify you, such as your name, email address, organisation or other contact details.
About your privacy
We are committed to protecting your personal data and using it responsibly.
This website exists to support a shared, London-wide campaign to raise awareness of adult and community learning.
If you have any questions about how your data is used, please contact:
hello@lifelonglearning.london
What data we collect
We may collect personal data when you:
- Sign up to receive updates or newsletters
- Submit an enquiry or request information
- Contribute content or participate in interviews
- Contact us directly by email
This may include:
- Name
- Email address
- Organisation
- Any information you choose to share with us
How we use your data
We use your personal data to:
- Respond to enquiries or requests
- Share relevant updates about the campaign or adult learning opportunities
- Manage contributions to the campaign (e.g. interviews, articles, case studies)
- Improve the website and user experience
We only collect data that is necessary and relevant to these purposes.
How your data is shared
Because this is a partnership campaign, your data may be shared in the following ways:
- With relevant partner organisations
- If you submit an enquiry or request relating to a specific service or borough, we may pass your details to that partner so they can respond directly
- That organisation will then manage your data under their own privacy policy
- With service providers acting on our behalf
- For example: website hosting, analytics tools, email platforms
- These providers only process data under our instructions
We do not sell or distribute your data to unrelated third parties.
Legal basis for processing
We process your personal data under one or more of the following:
- Your consent (e.g. signing up for updates)
- Legitimate interests (e.g. responding to enquiries, improving the campaign)
- Legal obligations, where applicable
Analytics and anonymous data
We use analytics tools to understand how people use the website, including:
- Pages visited
- Time spent on the site
- Device and browser type
This data is aggregated and anonymised and cannot be used to identify you personally.
Cookies
We use cookies to improve how the website works and understand how it is used.
Cookies may include:
- Essential cookies – required for the website to function
- Analytics cookies – to help us improve performance
You can control or disable cookies through your browser settings.
Data retention
We only keep personal data for as long as necessary to:
- Fulfil the purpose it was collected for
- Meet legal or regulatory requirements
Where data is shared with a partner organisation, they are responsible for their own retention policies.
Data security
We take appropriate steps to protect your data, including:
- Secure systems and hosting
- Access controls
- Staff training and confidentiality processes
While no system is completely secure, we take reasonable steps to safeguard your information.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to certain types of processing
To exercise these rights, contact:
hello@lifelonglearning.london
Third-party content and links
This website may include:
- Links to partner websites
- Embedded content (e.g. video, social media)
These external services may collect data independently.
We recommend reviewing their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
Governing law
This Privacy Policy is governed by the laws of England and Wales.